Refund policy

Thank you for shopping with us at The Art of Mahj. We strive to provide you with high-quality products and dedicated customer service.
No Return / No Refund Policy

All sales are final. We do not accept returns, exchanges, or issue refunds.

Refunds or returns will not be granted for reasons including, but not limited to:

  • Misinterpretation of the product description

  • Change of mind after purchase

  • Dissatisfaction due to expectations not aligned with the description

  • Failure to review provided details, measurements, or images

Exceptions may only be made in cases where the item received is significantly different from the description provided or arrives damaged due to our error, and such claims must be reported within 3 days after delivery.

please read our full policy below- 

Return Policy:

Once an order has been placed, we start processing immediately, therefore  we are not able to issue any refunds. We do not offer returns or exchanges for products unless they arrive damaged or are lost in transit. We take extra care in packaging and handling your orders to ensure they arrive in perfect condition. However, we understand that unforeseen circumstances can occur during shipping, and we want to address those issues promptly.

Product Images and description:

Each product is clearly and accurately described to the best of our ability, including relevant details, specifications, condition, and images where applicable. By completing a purchase, the customer acknowledges that they have read and fully understood the product description and agree that the item meets their needs.

We enhance our product photos by adjusting colors for web presentation and removing backgrounds to better showcase the quality and details of our products. Please note that variations in color may occur due to photo editing or individual screen settings. As a result, we cannot accommodate returns or exchanges based on dissatisfaction with the coloring or appearance of a product.

Missing items:

If you do not receive an item from you order, please contact us within 3 days. After 3 days, we may  not be able to replace the missing item.

Damaged Products:

If you receive a damaged product, please contact us  within 3 days of receiving your order. After 3 days, we will not be able to replace the damaged product. Please provide detailed information about the damage, along with supporting photos. We will review your request and do our best to solve the issue. 

Lost in Transit:

In the unfortunate event that your order is lost in transit and has not been delivered within the expected timeframe, please reach out to us. We will initiate an investigation with the shipping carrier to locate your package. If the carrier confirms that the package is lost, we will offer you the choice of a replacement (if available) or a refund for the lost item.

Return Authorization:

If you receive approval from us to return a damaged item, we will provide you with detailed instructions on how to proceed. Please note that we require the item to be returned in its original packaging, including any accessories or promotional materials that were included. We reserve the right to refuse a refund or exchange if the returned item is not in its original condition.

Refunds and Processing:

If your damaged or lost item is eligible for a refund or replacement, we will process it as quickly as possible. Refunds will be issued to the original payment method used during the purchase. Please allow a reasonable processing time for the refund to reflect in your account, as it may vary depending on your payment provider.

 

Please note that this returns policy is subject to change without prior notice. We recommend reviewing our policy periodically for any updates. 

Thank you for being part of The Art of Mahj Family business.